Job Description

INFORMATION TECHNOLOGY TECHNICIAN 1

JOB GOAL

Installs, maintains and supports the Cartwright School District networked devices associated with technology software, hardware and peripheral equipment. Provide technical assistance, either on the phone or in person to all stakeholders.

QUALIFICATIONS

  • High School Diploma or GED
  • Minimum 2 years IT Department experience, Call Center, Help Desk or related field.
  • Possesses good verbal and written communication skills
  • A+ Certification or equivalent experience
  • Strong customer service skills in responding to requests for services
  • Good organizational and administrative skills in an IT environment
  • Proficient in the use of standard office software
  • Ability to establish and maintain a productive working relationship with the school sites, support staff and product vendors.

PERFORMANCE RESPONSIBILITIES

  • Answers the Help Desk line and provides over the phone basic problem determination and resolution
  • Performs triage for more complex problems
  • Creates work orders for complex cases, routes the work orders to appropriate staff.
  • Provides technical support, troubleshooting, repair and installation of computers, devices, software and peripherals
  • Responds to calls for assistance; travels to work sites; assesses, diagnoses, analyzes problems and troubleshoots and tests alternative methods for support and connectivity
  • Configures software, hardware and operating systems. Changes out hardware, software on site or brings into shop when indicated.
  • Travels to user sites to install and configure software and hardware to include training users on operations of new equipment and software and troubleshooting reported problems.
  • Performs inventory and tracking of all information technology items
  • Maintains files, records and databases of maintenance logs, work orders, supply inventory, materials and tools utilized in the support of the workstations.
  • Installs, configures and maintains peripheral technology equipment.
  • Performs others tasks and duties as assigned.

KNOWLEDGE AND SKILLS:

  • Knowledge of applicable Federal, state, county and city statutes, rules, regulations, policies and procedures.
  • Knowledge of applicable Cartwright School District and departmental policies and procedures.
  • Knowledge of principles of computer hardware, software applications and peripherals utilized in the District
  • Knowledge of technical journals and manuals utilized in the installation and maintenance of networked computers and devices
  • Knowledge of operation and maintenance of tools and equipment used in computer installation, repair and maintenance.
  • Skill in performing systems analysis and customizing computer software to meet user needs.
  • Skill in installation of operating systems, software and respective updates and patches.
  • Skill in analyzing, diagnosing, troubleshooting and implementing corrections and solutions for computer systems and problems. To include diagnosing and solving problems.
  • Skill in providing support services for a variety of computer operations and hardware to meet user needs.
  • Skill in Maintaining and repairing technology devices, hardware and software
  • Skill in establishing and maintaining effective working relations with co-workers, vendors, students, parents, the general public and others having business with the school district.
  • Skill in operating a personal computer utilizing a variety of software applications.

Physical Requirements:

  • Positions in this class typically require: stooping, reaching, pulling, lifting, talking, hearing, seeing, and repetitive motions.
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

TERMS OF EMPLOYMENT

Reports To:                                     Chief Technology Officer

Supervises:                                     None

Term:                                              Employment is for twelve months

Beginning Salary:                           B21 - $14.92/hr 

Benefits:                                         As approved by the Governing Board

Deadline for Application:                Until filled

Contact Person:

Cartwright School District #83

Becky Banks, Human Resources

(623) 691 3911    Fax (623) 691 4079



Primary Location: Educational Technology

Shift Type: Full-Time

Job Contact Information
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Title
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Applications will be accepted beginning
Monday, September 24, 2018 12:00 AM
(Mountain Standard Time)

Application Instructions

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